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| http://tnij.org/816w |
First of
all, what is a conflict? Conflict is a:
- lack of desire to communicate
- lack of agreement
- contradiction of interests within a group
Do you
agree? One of the responsibilities of my job is resolving conflicts.
As a result the whole time I'm trying to educate in this topic and
I'm interested in your opinion.
Based on
articles we can divide the conflict into five types:
- Value conflict (related to assessment of ethical and ideological values)
- Relationship conflict (based on stereotypes, strong emotions, insufficient communication, manipulation)
- Date of conflict (because of partial information, false date, different points of view)
- Interests conflict (related to any kinds of particular interests, including procedural and psychological ones)
- Structural conflict (grown on situational conditions, roles and duties split, resources control and time/space limitations)
The last
two types are associated with the cooperation between people, the
first so-called unnecessary conflicts caused by the behavior of each
individual.
Look at
this funny guy:
Continuing
statement from the film, usually people choose one of the following
behavioral strategies in the event of a conflict:
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| http://tnij.org/8162 |
- Avoiding - used usually when we are aware of our mistake, we allow better idea to win or we care more about the trust than the result
- Concession - used when the aim is not so much important or potential losses exceed gains
- Compromise - used when fast solution is needed, partners have different aims, however the interests of the parties are not as much important as relations between them
- Competition - used when time pressure is strong or when unpopular decisions are to be made
- Cooperation - used when it is important to work out a common solution, the entire team is involved in the conflict, they want to understand each other or verify their opinions.
OK, but
how do YOU resolve conflicts? Are there conflicts in your workplace?
Do you need this?
I work usually alone, so for now I have mostly confilcts in relationships. I used to avoid the conflict, but now we're talking about it, and then we try to compromise. That's all....
ReplyDeleteI believe that most conflicts may be resolve through dialogue. Every part of the quarrel should be able to say what he/she thinks but everyone needs to respect other people minds on the subject. Also a good team leader should play a key role in every argument - to help people hammer out the compromise and find a solution to conflict situation.
ReplyDeleteAnswering the other part of the question: of course there are conflicts in my work. In the workplace conflicts are essential part of the team (of course the reasonable ones). If your colleagues agree on every single thing it means they either don't care what will happen or are afraid to say what they truly think. Both are undesirable in any group. Small arguments may often be the source of creativity and new ideas. Every boss should know how to take advantage of them.
I always try to resolve conflicts peacefully. But sometimes people really behave aggressively and then you have to react accordingly.
ReplyDeleteI think that I am non-conflicting person, and I always try to avoid this type of situation.
I think that conflicts rise in every work or even the place in which are some people. It cannot be avoided as long as one person has its own ideas and is ready to defend them. I'm not sure how do I really resolve conflicts, for sure it depends on that opposite side, my and its mood, importance of considered issue and few other factors. Do I need them? Not really, I prefer work without argues, even something called brainstorm is in my opinion more effective without tense situations.
ReplyDeleteI’ve worked with the same person for the last three years, and I must say that the more we work together, the easier it is for us to reach a compromise. We always try to approach the problem rationally. When we have different opinions, both of us look for solutions. We base on other people’s and companies’ experiences in problem solving. Work is different than a relationship – you don’t have to prove who’s right, or win the argument.
ReplyDeleteEvery difference of opinion teaches us something. Shows us that a task can be completed in many ways, and helps us find the best solution.
I prefer working as a team, because I learn so much!
I believe that the easiest way to resolve a conflict is to sit down together and talk about the differences of opinions. Together it's possible to reach not only compromises, but also even better conclusions than when making decisions alone - it happened to me so many times that me and the person I disagreed with had a conflict that I cannot imagine a better way of solving it.
ReplyDeleteI also work alone most of the times, so there's no big chance of conflicts in my workplace. However, I had few conflicts with my commissioners from time to time, concerning not paying on time. My way to do this is just avoiding open conflict - I don't get involved in quarrels, I just state what I want and what are the possibilities of resolving the problem. It usually ends every argument, and if not, I just back off and send my lawyer to fight. :)
ReplyDeletei my opinion conflicts are often caused by people who think that they know better.
ReplyDeleteOf Course we can try to resolve it, in some steps that topic describe, but whether the conflict is really resolved?
I work in team, this is task oriented, prototyping work and we often have different ideas.
Have we got conflits? Yes
Have we sold them? talking, talking a know where is your position in the company.
I also worked as freelance and own boss, i know conflict is an indispensable part of working with people
In my opinion this isn't depends on type of work. It really depends on opposite people in conflict. If we can communicate we can easily solve conflicts.
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ReplyDeleteI see that almost everyone is working alone or in a very stable teams ;).
ReplyDeleteIt is known that you would not pay attention to the theory in the conflict, but it may be helpful? :)
If anyone is interested in this topic, I recommend a book written by Kerry Patterson - "Crucial Conversation" http://www.amazon.com/Crucial-Conversations-Talking-Stakes-Edition/dp/0071771328
@Paweł if someone is aggressive, you also have to be? You have to wisely lead the conversation :)
If it's a substantive conflict and both of parties have a will to cooperate, the solution can be reach methodically, I believe. Such situations happen often in my workplace and I don't have problems with dealing with them. On the other hand, I really dislike, let me call it, "emotional conflict". When individuals have their own ambitions and compete with each other. Usually I try to avoid such conflicts and don't get involved. It's just a waste of my time.
ReplyDeleteI really found the video quite useful. I never really thought about conflicts and ways to deal with them so this article is definitely useful. I have not (yet) encountered any conflicts at my workplace so it’s hard to say how I would react.
ReplyDeleteLike Simon S. said the best way to resolve conflicts is to wait few hours so the emotions fall down, sit down and try to reach an agreement by understating the differences and points of view of others.
Usually I'm working alone, that's why I don't have such problems, but to be honest, I prefer working only by myself. I like to do everything in my way. Of course, when I'm in a team, I'm trying to cooperate with everyone, but concession isn't my strongest attribute.
ReplyDeleteConflicts exist in my private life, but I can easily resolve them with my closest friends and family members. Whenever I know someone better, it's easier to let go. I'm a very stubborn person and it's really hard for me to back of.
Most of the time I work alone, and If I work in a team we usually work as virtual team. We communicate over the internet. I never had a conflict at work. I prefer to keep myself low profile. In case of facing possible conflict I often advice to do everything to avoid it before it will materialise. However If this is not possible I often advice to step in to compromise. Cooperation would be an alternative way to go. As I have mentioned on the very begin I usually work alone and conflict is not a problem in my case at all.
ReplyDelete